In a year filled with high-profile recalls and other mishaps, a few companies seem to have been doing well.
But for the majority of consumers, the situation is a mess.
The most recent report from the National Association of Home Appliance Manufacturers (NAHAM) finds that as of December, nearly 20 million refrigerators nationwide have been recalled, and more than 4.3 million appliances are still being tested and repaired.
A number of the recalls involve products from companies such as Lowe’s, GE, and Home Depot, as well as other manufacturers that have been in the industry for decades.
While most of these problems involve older models, some newer models are also affected.
Lowes, for example, recently recalled a number of its new and refurbished refrigerators and asked consumers to return their appliances.
The company has since recalled approximately 1.2 million of its older models and about 4.5 million of the refurbished models.
It’s important to note that the NAHAM report only includes models that have previously been tested and inspected by manufacturers.
It does not include older models or newer models that are currently being repaired or replaced.
In a statement to TIME, Lowe’s said that “the vast majority of customers in the U.S. are still able to purchase new, refurbished and repaired refrigerators.
However, due to a large number of reported incidents of problems with these products, we have initiated an extended program of recalls in order to help customers with this concern.”
GE and Home Depots, on the other hand, have reported several recalls involving newer models of refrigerators that have not yet been tested.
The NAHAMS report says the problems with newer models include “malfunctioning parts and components, corrosion, molding, rust, moisture buildup, and other problems,” and that the newer models have “some of the highest repair costs of any brand.”
It goes on to say that in some cases, consumers who have been buying new refrigerators may have received defective parts or may have been exposed to mold.
Meanwhile, other companies have reported problems with older models of their refrigerators, too.
One of the biggest problems with GE’s newest model is a faulty battery.
The new model does not have the battery compartment that it used to have, which means the batteries need to be replaced.
GE says that its new battery is “safe, reliable and has no known defects.”
A spokesperson for Home Depot said in a statement that the company is aware of the problems that are affecting many consumers and is investigating.
“The safety of our products and our employees is of paramount importance,” the spokesperson said.
But it’s not just older models that customers are having problems with.
A recent report by consumer rights group Consumers Union found that more than 30% of customers who purchased a refrigerator from one of the top three retailers, Lowe, Home Depot and HomeAway, had problems with the refrigerator itself.
More: A few more recalls, including a recall of the Samsung fridge, are pending, and Lowe and HomeDepots are still investigating the problems.
According to Consumer Reports, some of the newer GE models are having issues with overheating, rusting and molding.
And a new report by Consumer Reports says that a number or models of the older models are causing issues with the batteries, which is why consumers are having trouble with the newer ones.